地址：Jiangyan Economic Development Zone, Taizhou
Peng far generation service tenet
If the customer does not use the power generating units, that is not the customer's fault, but we do not place the service far penghu.
Customer - oriented, pledge to provide customers with the best service level, to create a worldwide service network.
Customer first, honesty, all-weather, all-round, wholeheartedly for customer service.
To ensure that customers can use each diesel generator sets Taizhou Peng far assured factory.
Customers get a convenient, Penghu far to get a trust.
The loss of customers a day, Peng market will be a little far.
In the service process, to find their own problems far penghu.
Debugging service commitment Penghu debugging to the unit far scene after completely obey the client management work assigned. Peng far debugging should provide a diesel generator to be put into normal operation debugging success. Peng far debugging on-site training for customer training, daily operation personnel shall not be less than 2. Peng far produced for the first time in the debugging debugging member delivery site car brigade room and board and other expenses borne by yourself.
Peng far power customer service service and warranty period
1, after-sales service institutions
First level service organizations: agents, dealers and technical service departments
Second agencies: Peng far offices in all provinces
Third agencies: Peng far power plant service headquarters direct counterpart
2, after-sales service terms
Our company is committed to Taizhou Peng far power factory of diesel generator set free warranty period from the date of commissioning qualified for 1 years or 1000 hours of free warranty (whichever occurs first time), any abnormal failure occurs during the warranty period generating units, our commitment to provide free maintenance service for the customer, maintenance required spare parts and maintenance personnel are free to travel. The wearing parts of the unit, the daily use of fittings, human error and neglect maintenance are not within the scope of this warranty.
To the provisions of the warranty period, our company will continue the spirit of "for the customer, the customer is responsible for" the purpose of implementing the lifelong service system, to provide technical advice, more satisfied customers for technical support and maintenance services. If the unit after the warranty, there has been an abnormal fault, the supplier will provide replacement at the factory cost, the sales staff will receive the timely arrival of customers at the scene to ensure the successful repair of the unit after leaving.
After receiving the customer fault notification, our company will establish the customer service tracking file within 1 hours, arrive at the scene within 2 hours, deal with the problem, and put forward the maintenance conclusion or reset the boot. All technical personnel of the after-sale Department promised to arrive within 24 hours of the province and arrive within 48 hours. Taizhou Peng far Generator Co. Ltd. national customer service phone: 177660269190523-88151068, we welcome you to consult, 24 hours to answer.
3, after-sales service
Any abnormal failure occurs during the warranty period set, our customer service department will arrange from the customer's location nearest customer service repair outlets sent as soon as possible to drive, the warranty period will be free to carry the required spare parts necessary to implement compulsory warranty service, until the unit returned to normal after the use of our personnel leave.